Internet service provider reviews HomeUser

Give feedback
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating
Bullshit

I've been with this provider for 5 years, and now the last months of paid internet will be over, and I'm leaving.
Earlier at least the technical support worked, although even there I was often rude when I called at 3-4 in the morning, apparently everyone is asleep at that time. They refused to help.
Now all the time answers in tech support one guy, apparently he is redirected from the phone, and all the time on weekends, he turns off his phone - hence tech support on weekends is simply absent.
There was a recent accident. Called on Friday night to this guy, he says the accident, wait until they fix it. Oh, well.
Before that, I saw a guy downstairs at the house who came to see what happened. In general, broke some bullshit, the guy told me that today will not come back here and the weekend, too, because he stupidly in the boredom, will come at lunchtime on Monday.
And so the Internet was not all weekend and technical support did not work. On Monday a guy really came and fixed everything in 15 minutes, so the question is, what prevented him from doing it right away, or invite specialists on the weekend? A new house (7 years), 16 floors, I'm sure that I'm not the only one without internet was sitting. In short, spitting attitude to the client. Well, it's their right, as they want, so treat others. Therefore, I change.
P.S. It is also inconvenient to pay them, very few terminals in the city have them.

Precessing request, please wait

rating rating rating rating rating
Gregory
27.08.2014 at 16:17
c. Saint Petersburg
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating

Yes lately everything opens well, they used to have glitches, but now everything is ok!

Precessing request, please wait

rating rating rating rating rating
слава
15.09.2011 at 14:29
c. Saint Petersburg
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating
nayce

Happy provider, not big, speeds on weekends are fine, ping is good. The price clearly corresponds to the quality, even very much.

Precessing request, please wait

rating rating rating rating rating
Паша
21.07.2011 at 15:50
c. Saint Petersburg
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating
want to move

when I connected everything was great, now for the last half a year the connection is constantly cut off, it is impossible to call technical support, the answering machine on the line says that I am 5 in the queue and I have to wait from 40 minutes.... like this... in general, constant disconnections, dinamy on the phone!

Precessing request, please wait

rating rating rating rating rating
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating
Отвратительно

Однозначна менять провайдера...
Тех.поддержка мягко говоря не профессиональна,а в выходные и вовсе получить адекватную оценку проблему не вариант... Со скоростью проблемы постоянно,вечер,выходные,а по утрам отсутствует и во все инет,звоним каждое утро чтобы включили))
Сейчас у них оптоволокно полетело,на следующей день сделали...слов нет описать...2 дня просто не зайти,в тех.поддержки ничего путнего объяснить не могут ибо настали выходные,вобщем 4 дней гружу картинку из инета как в старые добрые времена)) Эмоций море,позвонил в Интерзет..

Precessing request, please wait

rating rating rating rating rating
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating
Тарифы с неограниченной скоростью

Качество услуг низкое. Тарифы с неограниченной скоростью (Лайт 120) по факту дают не более 1,5 Мбит/сек. Думаю сменить провайдера.

Precessing request, please wait

rating rating rating rating rating
Илья
21.11.2010 at 16:45
c. Saint Petersburg
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating
Неплохо

Ребята молодцы! После нового года исправились. Скорость стала более менее стабильной и несколько выше заявленной. Видимо, догадались таки настроить сетку и поменять шлюзы. Правда, пока с внешними ип заминка. Не дают на тарифах, на которых предполагаются внутренние. Но всё впереди! В техподдержку звонил пару раз по общим вопросам. Отвечают довольно быстро.

Precessing request, please wait

rating rating rating rating rating
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating

Устраивает практически все, у каждого провайдера есть свои минусы.

Precessing request, please wait

rating rating rating rating rating
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating
Хорошая

Отличная сеть, люди нормальные в сети. Скорость отличная пинг супер ,в тех поддержку звонил за 6 лет раза 4 всего. А корбина сакс, есть друзья там, по сравнения ХЮ решает в качестве и надёжности, но по ресурсам и количеству абонентов ХЮ конечно в минусах. За то у нас самый дружный коллектив.

Precessing request, please wait

rating rating rating rating rating
Артём
11.09.2009 at 16:22
c. Saint Petersburg
HomeUser
rating rating rating rating rating
Speed:
rating rating rating rating rating
Availability:
rating rating rating rating rating
Helpdesk:
rating rating rating rating rating
Price/quality:
rating rating rating rating rating
НЕ АХТИ

Скорость интернета более-менее, не выкидывает никогда, с этим проблем нет, но совсем нет локалки, официальный сайт вообще куда-то пропал...ничего не скачать, приходится обменником тоько пользоваться....это грустно..будем менять провайдера

Precessing request, please wait

rating rating rating rating rating
Ольга
02.04.2009 at 21:09
c. Saint Petersburg